NV.gov
UMR
Click on the UMR logo to log into your account.
Third-Party Administrator for the Consumer-Driven Health Plan (PPO), the Low Deductible Plan (PPO), the Exclusive Provider Organization Plan (EPO), PPO Dental Plan, and Flexible Spending Accounts.
Level 1 Claim Appeals can be filed online through the member’s UMR portal under “I need to… Submit Medical Claim Appeal”
For those with FSAs and for those who still have HSA funds with HealthSCOPE Benefits, click the link below to add your UMR debit card into your mobile wallet. Most PEBP participants have HSA/HRA accounts with HSA Bank (keep scrolling down to see HSA Bank below).
Group Number: 76414946
Customer Service: 1-888-763-8232
P.O. Box 8022
Wausau, WI 54402-8022
1-888-7NEVADA (1-888-763-8232)
HealthSCOPE Benefits
HealthSCOPE Benefits Customer Service: 1-501-508-4085
Corestream provides voluntary benefits and is a third-party provider for consolidated payroll deduction billing and voluntary benefits brokerage services.
PEBP’s voluntary products include: Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, Legal Services, Universal Life, Long and Short Term Disability Insurance, Vision Care, Auto and Home Insurance, Identity Theft Protection, and Pet Health Insurance.
Customer Service: 1-775-249-0716
Email: pebpcustomercare@corestream.com
Sierra Health-Care Options, Inc.
Click on the logo above to search for in-network providers.
Sierra Health-Care Options is the PPO provider network for members in southern Nevada enrolled in the CDHP (PPO) and the LD (PPO), including participants who reside in and want to utilize services in Clark, Esmeralda, and Nye counties. PPO members in southern Nevada are encouraged to confirm the network status of provider(s) before receiving health care services.
UnitedHealthcare Choice Plus Network
Click on the logo above to search for in-network providers.
UnitedHealthcare Choice Plus Network is the PPO and EPO provider network for all out-of-state and northern Nevadan members enrolled in the CDHP, the LD, or EPO plan, including participants who reside in and want to utilize services out-of-state or in Washoe, Carson, Douglas, Storey, Lyon, Churchill, Pershing, Humboldt, Mineral, Lander, Eureka, White Pine, Lincoln, and Elko counties. Out-of-state and northern Nevadan members enrolled in a PPO or EPO plan are encouraged to confirm the network status of provider(s) before receiving health care services.
Diversified Dental Services and Principal Preferred Provider Dental Network
Diversified Dental Services PPO Dental Providers in Nevada and Principal Preferred Provider Dental Network for all other states.
Customer Service: 1-866-270-8326
Email: ProviderRelations@ddsppo.com
5470 Kietzke Lane, Suite 300
Reno, NV 89511
Express Scripts - Pharmacy Benefit Manager for the CDHP, LD and EPO plans
Customer Service: 1-855-889-7708
Benefits and Prescriptions: 1-800-282-2881
Accredo Specialty Pharmacy: 1-877-ACCREDO (1-877-222-7336)
P.O. Box 66566
St. Louis, MO 63166-6566
HSA Bank
Click the logo above to Log into your account.
HSA Bank is the Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA) provider. Please note, if the CDHP medical coverage terminates for any reason, including changing health plans, or changing from the CDHP with an HRA to an HSA during open enrollment, any remaining funds in the HRA account will revert to PEBP on June 30th.
Customer Service: 1-833-228-9364
Health Plan of Nevada (HMO)
Click the logo above to visit their website.
Customer Service: 702-242-7300 or 1-800-777-1840
2720 N. Tenaya Way
Las Vegas, NV 89128-0424
VIA Benefits
Click the logo above to visit their website.
Please note that hold times with Via Benefits are longer than normal during annual Medicare Open Enrollment from October 15 – December 7th.
Customer Service: 1-888-598-7545
Claims Fax: 1-855- 321-2604
HRA Onsite Assistance Appointments: 1-844-266-1395
UnitedHealthcare
Customer Service: 1-888-763-8232
UnitedHealthcare Specialty Benefits
P.O. Box 7149
Portland, ME 04112-7149
The Member Assistance Program (MAP) and Travel Assistance are included as part of the basic life insurance policy for eligible participants.
For MAP support call 1-877-660-3806, TTY 711
For Travel Assistance support call:
1-410-453-6330
toll free at 1-800-527-0218
or email assistance@uhcglobal.com
Real Appeal
Doctor on Demand
Email: support@doctorondemand.com
Customer Service: 1-800-997-6196
2nd MD – Virtual Second Opinion
Customer Service: 1-866-841-2575
Hinge Health
Call Hinge Health at (855) 802-2777
Carrum Health
Carrum Health helps eligible members and their dependents get surgical care from the top hospitals and surgeons in the country, often at little to no cost. Covering over 100 procedures including: knee, hip, shoulder, spine, heart, weight loss surgeries, cancer care and more.
Call Carrum Health: 888-855-7806
Sierra-Health Care Options - Utilization Management
Utilization Management Company
Customer Service: 1-888-323-1461
Fax: 1-800-288-2264
Sierra Health-Care Options, Inc.
PO Box 15645
Las Vegas, NV 89144
AGIS Network
Contact AGIS Network for assistance at 1-877-485-2318 or at LTCHelp@agis.com
Amplifon Hearing Health Care
Customer Service: 855-532-0753 TTY:711